Overview
We, Eforthink Technology Co., Ltd. (hereinafter referred to as "we" or "Eforthink") respect and protect your privacy. Unless otherwise specified for particular Eforthink products or services that have independent privacy policies, this Privacy Policy applies to all Eforthink devices, websites, or applications that reference or link to this Privacy Policy. If a specific Eforthink product or service has its own separate privacy policy, that separate privacy policy shall take precedence. For matters not covered by the separate privacy policy of that product or service, the content of this Privacy Policy shall apply.
This policy will help you understand the following:
1. How We Collect and Use Your Personal Information
2. Cookie Policy
3. How We Store and Protect Your Personal Information
4. Your Rights
5. Protection of Minors' Information
6. How We Share, Transfer, and Disclose Your Personal Information
7. How Your Personal Information is Transferred Globally
8. Third-Party Websites and Services
9. How This Privacy Policy is Updated
10. How to Contact Us
Eforthink deeply understands the importance of your personal information and will make every effort to protect its security and reliability. We are committed to maintaining your trust in us and adhere to the following principles to protect your personal information: principle of consistent rights and responsibilities, purpose limitation principle, principle of choice and consent, data minimization principle, security assurance principle, principle of subject participation, and transparency principle.
Unless otherwise provided by applicable laws in your jurisdiction, "personal information" under this Privacy Policy refers to information that can identify a specific individual either by itself or in association with other information. We will strictly use this information in accordance with this Privacy Policy. Where required by applicable law, personal information shall also include sensitive personal data or information based on the applicable legal classification.
1. How We Collect and Use Your Personal Information
In order to provide you with our services, we need you to provide the information necessary for using those services. We only collect information that is necessary for specific, explicit, and legitimate purposes and ensure that this information is not further processed in a manner incompatible with those purposes. You have the right to choose whether to provide the information we request. However, in most cases, if you refuse, we may not be able to provide you with the corresponding services or respond to issues you encounter.
Depending on the services you choose, we may collect one or more of the following types of information:
1. Contact information you actively provide to us. Data such as your name, nickname, email address, address, phone number, or other contact information.
2. Information generated when you use the services. To ensure the quality of the services we provide to you and your information security, when you visit Eforthink websites or mobile device clients, and use services provided by Eforthink, we may record the categories and methods of services you use, operational information during your use of the services, and other log information related to the services, such as your browsing history and communication records of messages you leave on the website.
3. Log Information. Information related to your use of certain features, applications, and websites. For example, Cookies and other identifier technologies, Internet Protocol (IP) address, network request information, temporary message history, standard system logs, error crash information, log information generated by using services (such as access time, activity duration, etc.).
4. Other information you provide to us. For example, detailed communication content between you and Eforthink, including interactions with customer support personnel, and related content from contacts made through social media channels.
You understand and agree that, in accordance with applicable laws and regulations, court orders, other legal procedures, or mandatory administrative or judicial requirements, we may provide your personal information to the relevant authorities without obtaining your prior consent.
2. Cookie Policy
We and third-party service providers use Cookies, tags, scripts, and similar files or technologies (hereinafter collectively referred to as "Cookies"). These technologies help us better understand user behavior (including for security and fraud prevention purposes), tell us which parts of our website people visit, measure the effectiveness of advertisements and web searches, and improve them.
What are Cookies
A Cookie is a small text file containing a small amount of information that is downloaded to your browser or device when you visit certain URLs. They make websites work or work more efficiently and provide information about website usage. On each subsequent visit to these URLs, the Cookie is sent back to the originating website or to another website that recognizes that Cookie.
Cookies serve many different functions, such as allowing you to navigate between pages efficiently, remembering your preferences, and generally improving the user experience. For example, Cookies can tell us if you have used the website before or if you are a new user.
Cookies stay in your browser for varying lengths of time. Some Cookies are 'session cookies', meaning they are automatically deleted when you close your browser or application. Other Cookies are 'persistent cookies', meaning they remain after you close your browser or application, and your browser may use them on subsequent visits to the service.
Cookies Used by Eforthink
We use the different types of Cookies listed below. They help us provide and improve Eforthink products and services, such as showing you the most relevant information and your customized web pages. Some or all of the Cookies listed may be stored in your browser or device.
Essential Cookies. These Cookies are essential, for example, Cookies used for transmitting communications, Cookies that record information requests from the internet and block cyber attacks to ensure network security, and Cookies necessary for us to provide the information society services you request. You must accept Essential Cookies to use Eforthink products and services.
Preference Cookies. These Cookies, also known as "Functionality Cookies", allow the website to remember choices you make (such as your preferred language, the region you are in) and provide enhanced, more personal features. They can also be used to remember changes you have made to text size, fonts, and other customizable parts of web pages. They may also be used to track featured products or videos you have viewed to avoid repetition. The information these Cookies collect is anonymous and does not track your browsing activity on non-Eforthink websites.
Statistical Cookies. These Cookies, also known as "Performance Cookies", collect information about how you use a website, like which pages you visited and which links you clicked on. This data is used to optimize websites and make them easier to navigate. These Cookies are also used to let our affiliates know whether you came to one of our websites from an affiliate and whether your visit led to the use or purchase of a product or service, including details of the products or services purchased. These Cookies do not collect information that identifies you. All information these Cookies collect is aggregated and therefore anonymous.
Managing Your Cookie Settings
We do not use Cookies for any purposes other than those described in this policy. You can manage or delete Cookies based on your own preferences. You can clear all Cookies saved on your computer, and most web browsers offer the functionality to block Cookies. However, if you do this, it may affect your security in some cases, and you may need to manually adjust your preferences each time you visit. Please visit the official websites of various browsers for detailed instructions on how to change browser settings.
Eforthink provides you with the possibility to set your preferences regarding cookies. By clicking "Cookie Settings" at the bottom of each web page, you can choose the types of Cookies used by our website or online services. You can change your preferences at any time; you can also withdraw any consent you have previously given us.
If you have disabled one or more Cookies, we may still use the information collected by the Cookies before you disabled your preferences; however, we will no longer use the disabled Cookies to collect any further information.
3. How We Store and Protect Your Personal Information
Security Measures
We are committed to keeping your personal information secure. To prevent unauthorized access, disclosure, or other similar risks, we have implemented all legally required physical, electronic, and managerial procedures and measures to protect the information we collect. We will ensure that your personal information is protected in accordance with applicable laws.
Your personal information is stored on secure servers and protected within controlled facilities. We classify your information based on its importance and sensitivity and ensure that your personal information has an appropriate level of security. Similarly, we have specialized access control measures for cloud-based data storage. We regularly review our information collection, storage, and processing practices, including physical security measures, to prevent any unauthorized access and use.
We will handle personal information breaches in accordance with the requirements of applicable data protection regulations and, where necessary, promptly notify the relevant regulatory authorities and data subjects about the data breach incident.
We will take all feasible measures to protect your personal information. However, you should be aware that the use of the Internet is not always secure, and therefore, we cannot guarantee the security or integrity of any personal information during its two-way transmission via the Internet.
Retention Policy
We retain personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy and the separate privacy policies of specific products or services, or as required by applicable laws. Specific retention periods can be found on the relevant service or product pages. Personal information will be deleted or anonymized after the purpose of collection is achieved, or after we confirm your deletion or cancellation request, or after we cease operation of the corresponding product or service. Where possible, we will indicate the retention period for identified categories, types, or fields of personal information. In determining the aforementioned retention period, we have considered the following factors:
• The amount, nature, and sensitivity of the personal information
• The risk of harm from unauthorized use or disclosure
• The purposes for which we process the personal information and how long we need the specific information to achieve those purposes
• The period for which the personal information should remain accurate and up-to-date
• The period for which the personal information may be relevant to potential legal claims in the future
• Other applicable legal, accounting, reporting, or regulatory requirements specifying how long certain records must be kept
Depending on your jurisdiction's requirements, there may be exceptions for personal information we process for archiving purposes in the public interest, scientific, historical research, or statistical purposes. Based on applicable law or your request, where necessary and permitted, Eforthink may continue to retain such information beyond its standard retention period, even if further data processing is unrelated to the original collection purpose.
4. Your Rights
In accordance with the laws and regulations of the country or region applicable to you, you have the right to request access to, correction of, or deletion of any personal information we hold related to you (hereinafter referred to as a "Request"). Please contact us through the contact information specified in this Privacy Policy.
Most legal requirements stipulate that requests made by personal information subjects must meet specific requirements. This Privacy Policy requires that your request should meet the following conditions:
• Made through our dedicated request channel, and for the protection of your information security, your request should be in writing (unless local law explicitly recognizes oral requests);
• Provide sufficient information to allow us to verify your identity, ensuring the requester is the subject of the information requested or a legally authorized person;
Once we have sufficient information to confirm that we can process your request, we will respond to your request within the timeframe stipulated by applicable data protection laws. Specifically:
• Based on your requirements and applicable laws, we can provide a copy of the personal information records we have collected and processed about you free of charge. If you make additional requests for related information, we may charge a reasonable fee based on the relevant applicable laws and actual administrative costs;
• If you believe that any information we hold about you is incorrect or incomplete, you can request the correction or completion of the personal information based on the purpose of use;
• Depending on the applicable laws and regulations, you may have the right to request that we delete your personal data. We will assess your deletion request and, if it meets the relevant provisions, we will take appropriate steps, including technical measures, to process it. After you or we assist you in deleting the relevant information, due to applicable laws and security technology, we may not be able to immediately delete the corresponding information from the backup system. We will securely store your personal information and isolate it from any further processing until the backup can be cleared or anonymized.
Specifically, in accordance with the laws of certain jurisdictions:
• You have the right to request that we restrict the processing of your personal information. We will assess your restriction request. If it meets the provisions of the General Data Protection Regulation (GDPR), we will process your information according to the specific applicable circumstances under the Regulation and notify you before lifting the restriction.
• You have the right to object to processing based on automated decision-making, including profiling, which produces legal effects concerning you or similarly significantly affects you.
• You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to have it transmitted to another controller (data portability).
We have the right to refuse to process or only partially respond to your request in cases of exemptions provided by applicable law, or other rights conferred upon us by applicable law, for example, if the request is manifestly unfounded or excessive, or requires the disclosure of third-party information. In some cases, we may charge a corresponding fee when permitted by applicable law. If we believe that a request for deletion would, in some respects, prevent us from lawfully using the information to establish, exercise, or defend legal claims and reasons permitted by applicable law, the request may also be refused.
You can withdraw consent previously granted to us for specific purposes by submitting a request, including the collection, use, and/or disclosure of your personal information that we hold or control. Depending on the specific service you use, you can contact us through the contact information specified in this Privacy Policy to perform related operations. We will process your request within a reasonable time after you make it and, based on your request, will thereafter no longer collect, use, and/or disclose your personal information.
Depending on the scope of the consent you withdraw, it may result in you no longer being able to enjoy Eforthink's products or services. However, your decision to withdraw consent or authorization will not affect the validity of our previous personal information processing activities based on your consent.
5. Protection of Minors' Information
We attach great importance to the protection of minors' personal information. Our products and services are primarily intended for adults. If you have not reached the legal age of majority in your region, you should read and agree to this Privacy Policy under the guidance and supervision of your parent or guardian before using Eforthink products and related services. If you are the parent or guardian of a minor and believe that the minor has provided us with personal information without the consent of the parent or guardian, please contact us through the contact information specified in this Privacy Policy to ensure that such personal information is deleted immediately.
6. How We Share, Transfer, and Disclose Your Personal Information
Sharing
We do not sell any personal information to third parties.
We may sometimes share your personal information with third parties (as detailed below) in order to provide or improve our products or services, including providing products or services at your request. Specific information regarding data sharing is provided below.
Sharing Information within Our Group
In order to conduct business smoothly and provide you with the full functionality of our products or services, we may from time to time share your personal information with other Eforthink affiliated companies.
Sharing with Third-Party Service Providers and Business Partners
In order to provide you with the products and services described in this Privacy Policy, we may share your personal information with our third-party service providers and business partners when necessary.
This includes our logistics suppliers, data centers, data storage facilities, customer service suppliers, and other business partners. These third parties may process your personal information on behalf of Eforthink or for one or more of the purposes stated in this Privacy Policy. We ensure that we only share the personal information necessary to provide you with the service for legitimate, lawful, necessary, specific, and explicit purposes. Third-party service providers may also have their own sub-processors.
For the purpose of providing effectiveness measurement, analysis, and other business services, we may also share aggregated and anonymized information with third parties. We use the information we have to help advertisers and other partners evaluate the effectiveness and reach of their advertisements and services, and understand the types of people who use their services and how they interact with their websites, applications, and services. We may also share general usage trends of our services with them, such as the number of customers in specific groups who purchase certain products or engage in certain transactions.
Others
Eforthink may find it necessary to disclose your personal information in accordance with laws and regulations, legal processes, litigation, and/or requests from public and governmental authorities. We may also disclose information about you if disclosure is necessary or appropriate for national security, law enforcement, or other issues of public importance.
We may also disclose information about you if we determine that for purposes of enforcing our terms or protecting our business, rights, assets, or products, or protecting users, or for the purposes of detecting, preventing, or otherwise addressing fraud, unauthorized use of the products, violations of our terms or policies, or other harmful or illegal activity, disclosure is reasonably necessary. In some cases, where expressly permitted by local data protection laws, Eforthink companies may collect, use, or disclose your personal information without your consent.
Furthermore, we may share your personal information with:
• Our accountants, auditors, lawyers, or similar advisers, when we ask them to provide professional advice.
• Investors and other relevant third parties in the event of an actual or potential sale or other corporate transaction related to an entity within the Eforthink Group.
• Other third parties detailed in this Privacy Policy or otherwise notified to you, such as when disclosure of specific information is authorized by you.
Transfer
We will not transfer your personal information to any company, organization, or individual, except in the following cases:
1. Transfer with explicit consent: After obtaining your explicit consent, we will transfer your personal information to other parties;
2. In the event of mergers, divisions, dissolutions, or declared bankruptcy, etc., if personal information transfer is involved, we will promptly inform you of the name and contact information of the recipient, and require the recipient to continue to be bound by this Privacy Policy. Otherwise, we will require the recipient to seek your authorization and consent again;
3. In cases already explained in this Privacy Policy or otherwise notified to you.
Disclosure
We will only publicly disclose your personal information under the following circumstances:
1. Information you have already disclosed through our services such as social media pages or public forums;
2. After obtaining your explicit consent;
3. Disclosure based on law: We may publicly disclose your personal information when required by laws, legal procedures, litigation, or mandatory requirements from government authorities.
7. How Your Personal Information is Transferred Globally
• Personal information collected and generated during our operations within the People's Republic of China is processed and stored on servers located in Mainland China, unless cross-border transmission is permitted by applicable laws.
• Personal information collected and generated outside the People's Republic of China is processed and stored on servers in Germany, unless cross-border transmission is permitted by applicable laws.
If we need to transfer personal information outside your jurisdiction, whether to our affiliated companies or third-party service providers, we will comply with relevant applicable laws. By implementing uniform security safeguards, we ensure that all such transfers meet the requirements of local applicable data protection laws.
8. Third-Party Websites and Services
Eforthink may provide features or links to websites and services provided by third parties for your convenience. Any information you choose to provide on third-party websites or services, or any information otherwise collected by such third-party websites or services, is collected directly by the operators of such services and is subject to their privacy and security policies (if any), even if accessed through Eforthink products and services.
We are not responsible for the content or privacy and security practices and policies of third-party websites or services that are linked to or accessible through Eforthink products and services. If you choose to use such third-party services, please be sure to review the privacy policies and "Terms of Use" of those websites before engaging in any business or uploading any information. If you find the web pages created by these third parties or applications developed by third parties to be risky, it is recommended that you terminate the relevant operations to protect your legitimate rights and interests.
We list the third-party services currently used by this website as follows. Please refer to the third-party privacy policies for more information:
Baidu Tongji Privacy Policy: https://tongji.baidu.com/web/help/article?id=330&type=0
Getui Overseas User Privacy Policy: https://www.getui.com/intl-privacy
9. How This Privacy Policy is Updated
Our Privacy Policy may change. We will post any changes to this policy on this page. For significant changes, we will provide more prominent notice. Major changes referred to in this policy include but are not limited to:
1. Major changes in our service modes, such as the purpose of processing personal information, the types of personal information processed, and the ways personal information is used;
2. Changes in the main objects of personal information sharing, transfer, or public disclosure;
3. Major changes in your rights regarding the processing of personal information and how they are exercised.
We recommend that you regularly check this page for the latest information on our privacy practices. Your continued use of the products and websites, services on mobile and/or any other devices will be deemed as acceptance of the updated privacy policy.
10. Contact Us
If you have any questions, comments, or suggestions regarding this Privacy Policy, please contact us through the following methods:
Email: compliance@eforthink.com.cn
Company Name: Eforthink Technology Co., Ltd.
Address: Rooms 905, 1007, Floor 9, Building 1, No. 898 Baicao Road, High-tech Zone, Chengdu
Generally, we will respond within fifteen working days. If your question involves relatively significant matters, we may require you to provide more information. If you are dissatisfied with the response received, especially if our personal information processing activities have infringed upon your legitimate rights and interests, you may file a lawsuit with the competent court in the defendant's domicile. If you consult us, we will provide information on possible relevant complaint channels based on your actual situation.
The above email address is only for handling emails related to user personal information and privacy protection. For issues such as terminal device failures, please contact us through the after-sales contact methods publicized on the Eforthink website, and our after-sales personnel will respond to you as soon as possible.